Cookies Policy

Cookies are small text files that a website may store on your computer, tablet, mobile phone or another internet-connected device. They allow a website to recognise a device and remember certain information about a visit. Cookies do not normally contain information that directly identifies you, such as your full name or contact details. They may, however, be linked with information held about your account or website activity.

Lucky Hills Casino may also use similar technologies, including pixels, tags, software development kits, local storage and device identifiers. These technologies can perform functions similar to cookies, such as remembering settings, measuring website use, supporting security and understanding how visitors interact with online content. In this policy, the word cookies refers to cookies and similar technologies unless otherwise stated.

Cookies may be session cookies or persistent cookies. Session cookies are temporary and are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The duration of a cookie may depend on its purpose, your browser settings and the way the website is configured.

Why cookies are used

• To enable essential website features and support navigation.
• To keep the website, account areas and transactions more secure.
• To remember selected settings, preferences and consent choices.
• To understand how visitors use the website and identify technical issues.
• To improve website performance, content and user experience.
• To support relevant communications and measure the effectiveness of permitted marketing activity.

The cookies used on the Lucky Hills Casino website may vary over time as the website, its features and service providers change. The main categories are described below. A cookie can sometimes fall into more than one category, depending on how it is used.

Strictly necessary cookies

These cookies are needed for the website to operate properly. They may support account sign-in, page security, fraud prevention, session management, load balancing and other functions that you request or that are necessary to provide an online gambling service. Because these cookies are essential, disabling them may prevent parts of the website from working or may affect access to account and gameplay features.

Functional cookies

Functional cookies help the website remember choices you make, such as language, region, display preferences or other settings. They can make future visits more convenient and help provide features you have chosen to use. If these cookies are disabled, some preferences may not be saved and the website may not operate in the way you expect.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. For example, they may show which pages are visited, how visitors move through the website, whether content loads correctly and where technical improvements may be needed. The information is generally used in an aggregated or pseudonymous form to assess performance and improve the website. These cookies are not intended to identify you personally unless this is permitted and explained in the applicable privacy information.

Advertising and marketing cookies

Where permitted and where you have provided any required consent, marketing cookies may help deliver or measure promotional content that is relevant to your interests. They may also help limit repeated advertising, understand campaign performance and recognise whether a visitor has interacted with an advertisement. Lucky Hills Casino does not use cookies to bypass responsible gambling controls or to encourage gambling that is unlawful, unsafe or unsuitable.

Third-party cookies

Some cookies may be placed by third-party providers that support website hosting, security, analytics, payments, customer support, advertising or other services. These providers may process information in accordance with their own privacy policies and contractual arrangements. Lucky Hills Casino seeks to use reputable service providers and expects them to handle information appropriately. Third-party cookie practices may change, so you should review the relevant provider information where available.

You may be able to manage cookies through the cookie preference tool displayed on the website, where available. This may allow you to accept or reject certain categories of non-essential cookies. Your choices may be stored in a cookie or similar technology so that the website can remember them. If you clear your browser data, use a different browser or use another device, you may need to make your choices again.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites or block cookies generally. Browser controls differ between products and devices, so you should refer to your browser's help or support information for instructions.

1. Open the settings or preferences menu in your browser.
2. Find the privacy, security or site-data controls.
3. Review the available cookie options and choose the level of blocking you prefer.
4. Delete existing cookies if you want to remove previously stored information.
5. Revisit your settings when using a new device, browser or private browsing session.

Blocking or deleting cookies may affect website functionality. Essential cookies may be required for account access, security checks, session continuity and other core services. If you block all cookies, certain pages, features or processes may not be available. Disabling cookies will not necessarily delete information already held in an account or other records. Requests about personal information are handled under the applicable Privacy Policy and any rights available under Australian privacy law.

Your device may also provide controls for advertising identifiers and tracking technologies. These controls may reduce personalised advertising but may not prevent all cookies or other forms of data collection. The availability and operation of these settings depend on your operating system, browser, applications and service providers.

Information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, pages viewed, links followed, session dates and times, preferences, referral information and interactions with the website. The information collected will depend on the cookies enabled, your choices and the way you use the website.

Cookie information may be used to operate the website, protect accounts and services, detect suspicious activity, comply with legal and regulatory obligations, analyse performance, remember preferences and improve online services. It may be combined with other information where lawful and necessary for these purposes. Lucky Hills Casino applies appropriate measures intended to protect information against unauthorised access, misuse, loss or disclosure, although no online system can be guaranteed to be completely secure.

Cookies may involve the transfer or storage of information by service providers in Australia or other countries. Where information is handled overseas, appropriate arrangements and safeguards will be considered in accordance with applicable privacy requirements. Further information about the collection, use, disclosure and retention of personal information is available in the Privacy Policy.

This Cookies Policy may be updated from time to time to reflect changes to the website, technology, service providers, legal requirements or operational practices. The updated version will be made available on the website and will apply from the date it is published, unless a different commencement date is stated. You should review this page occasionally to remain informed about how cookies are used.

If you have a question about this Cookies Policy or wish to understand how your cookie preferences operate, please use the contact or support options made available on the Lucky Hills Casino website. Do not include unnecessary sensitive information when making an enquiry. Questions about gambling activity, account safety or responsible gambling should be directed through the relevant support channels shown on the website.

Nothing in this Cookies Policy limits any rights or protections that cannot lawfully be excluded under applicable Australian law. If there is an inconsistency between this policy and a mandatory legal requirement, the mandatory requirement will apply to the extent of the inconsistency.