Privacy Policy

When you browse the website, create or use an account, make a deposit, request a withdrawal, contact support or otherwise use our services, we may collect information that identifies you or relates to your activity. The information collected depends on how you interact with the site and the services you use.

Account and identity information

This may include your name, date of birth, residential details, contact information, account login details and other information supplied when you register or update your profile. We may also collect information needed to confirm that an account is being used by the correct person.

Verification and compliance information

To support identity checks, age checks, fraud prevention and the safe operation of gambling services, we may request verification documents or related information. This can include documents or details used to confirm identity, address, source of funds or other account information where appropriate. Please only provide information through approved account or support channels.

Payment and transaction information

We may record deposits, withdrawals, wagers, account balances, payment method details, transaction references and related activity. Payment providers may process payment information under their own privacy terms. We do not need to retain complete payment card details where they are handled directly by an authorised payment service.

Device, usage and cookie information

When you use the site, we may receive technical information such as your IP address, browser type, device type, operating system, approximate location, pages viewed, access times, language preferences and similar usage information. We may also use cookies and related technologies to remember settings, support functionality, understand site performance and help protect accounts.

Personal information is used for legitimate business, service and legal purposes connected with operating Lucky Hills Casino. We aim to collect information that is reasonably necessary for these purposes and to handle it in a fair and transparent way.

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, transactions and other account activity.
• Providing customer support and responding to questions, complaints or requests.
• Completing identity, age and account verification checks.
• Detecting, preventing and investigating fraud, money laundering, security incidents, collusion, misuse or other unlawful activity.
• Managing responsible gambling measures and helping maintain the integrity of the services.
• Maintaining, testing, securing and improving the website, systems and user experience.
• Sending service messages, account notices, security alerts and other communications needed to operate your account.
• Sending marketing communications where permitted and where you have provided consent or another valid preference applies.
• Meeting legal, regulatory, tax, accounting, record-keeping and other official obligations.

Where we rely on consent for a particular use, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal, and some processing may continue where it is required for account security, legal obligations or another valid purpose.

Cookies

Cookies are small files or similar technologies stored on your device. Some are necessary for account access, security and core website functions. Others may help us understand how the site is used, remember preferences or measure communications. You can manage, block or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work as intended.

We may share relevant information with service providers and professional partners that help operate the website and services. These may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, security providers, auditors and professional advisers. Information is shared only as reasonably necessary for the relevant purpose and subject to appropriate confidentiality or data handling arrangements.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected misconduct, to respond to lawful requests, or to meet legal and official obligations. If business operations or service arrangements change, information may be transferred as part of that change, subject to applicable privacy requirements.

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption or other safeguards. No online service can guarantee complete security, so players should keep passwords confidential, use secure devices and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and compliance records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Service providers or partners may handle information in countries outside Australia. Where information is transferred or accessed internationally, appropriate steps are taken to support secure handling and to meet applicable privacy requirements. The protections applying to information can depend on the laws and arrangements relevant to the receiving location.

Depending on the circumstances and applicable privacy requirements, you may have rights to ask what personal information is held about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information, and withdraw consent to marketing communications. These rights may be subject to exceptions, including security, fraud prevention, legal, regulatory and record-keeping requirements.

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@luckyhillscasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you need. We may ask for reasonable information to verify your identity before responding.

If you no longer want to receive promotional messages, you can also use the unsubscribe or preference option included in the relevant communication, where available. Service-related messages, security notices and important account information may still be sent when necessary to operate or protect your account.

We aim to handle privacy requests within a reasonable timeframe. A request may be limited, declined or delayed where fulfilling it could affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with a legal obligation to retain information. If we cannot meet a request in full, we will explain the relevant reason where permitted.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or our information handling practices. The updated version will be made available on this page. Players should review it periodically, particularly before continuing to use the services after a significant change.